Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@pets-utopia.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US, Europe & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take for my items to arrive?

A. Shipping times vary from product-to-product; based on demand and shipping location. For example, T-shirts will usually take 4-6 business days for USA orders. Check the product page for shipping time estimates. Plz also check our shipping policy.

Q. How long will it take to receive a tracking number?

A. It will take usually between 3-7 business days.

Q. Where can I place an order from?

A. We ship worldwide, but again shipping locations vary from product-to-product; based on demand and shipping location.

Q: Is shipping really free?


A: Yes and no. While some items are shipped free of charge, there may be shipping fees associated with other items.

Q. Where is you company located?

A. We have an office in: Northampton, UK; Supply warehouses in: Northampton, UK  and Houston, Texas, USA; High-Quality vendors in: USA, Europe and China

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@pets-utopia.com

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and more.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure, we use Shopify certified payment gateway. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.