Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at email@example.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 12-20 business days for USA orders. Shipping times vary from product-to-product; based on demand and shipping location, plz check our shipping policy.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-7 business days.
Q. Where can I place an order from?
A. We currently only ship to USA, Canada, UK, Australia, Germany, France, Ireland and Brazil. Hopefully soon we will expand worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free to USA, Canada, UK, Australia, Germany, France and Brazil.
Q. Where is you company located?
A. We have an office in : Houston, Texas, USA ; Supply warehouses in: Houston, Texas, USA and High-Quality vendors in: China
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to firstname.lastname@example.org
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and more.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure, we use Shopify payment gateway partners .
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.